Total Solutions: 20

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QUESTION 1

Chapter 9:   The first thing you should do when receiving feedback is “don’t get defensive”

True

 False

 

QUESTION 2

Chapter 9:  The 4 factors that determine the effectiveness of most managerial feedback include all of the following except:

Timing
Objectivity
Empowerment
Flexibility

 

QUESTION 3

Chapter 10:   The role of the Gatekeeper is an ideal one for the person leading the meeting, one who tries to keep to the agenda and identifies an emerging consensus.

 True

False 

QUESTION 4
Total Solutions: 20

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Chapter 10:  After a meeting, you should

Let everyone have their say
Follow up quickly with minutes
Take attendance.
Send out the agenda.

QUESTION 5

Chapter 11:  HBS Prof. John Kotter, in his article “Leading Change ..”, concludes that change efforts often fail due to a lack of understanding, direction, and enthusiasm.

True

False

 

QUESTION 6

Chapter 11:  Japaneses companies tend to adopt a ________ approach to change.   When a problem is identified, a fairly low-level task force tackles the job of preparing a response.

bottom up
circular
collaborative
none of the above

 

QUESTION 7

Chapter 12:  Public relations considerations need to be addressed at the end of the planning cycle.

True

False

 

Total Solutions: 20

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QUESTION 8

Chapter 12:  A good press release is extremely formulaic and includes all of the following except:

product ordering information
quote from a reputable source
main point stated clearly
evidence the claims are true.

 

QUESTION 9

Chapter 13:  Face to face meetings with colleagues from other cultures are critical to achieving effective communications.

True

False

 

QUESTION 10

Chapter 13:  Sokowitz’ research concluded that excessive dependence on technological communications such as email can result in problems in both

communications and productivity
medium and message
context and commitment
all of the above

 

QUESTION 11

Chapter 14: Nobel Laureate Milton Friedman argues that individuals, not businesses, have [social] responsibilities.

True

False

 

QUESTION 12

Chapter 14: Goodpaster’s list of ethical imperatives include:

avoid harming others
respect the rights of others
do not lie or cheat
all of the above

 

QUESTION 13

Chapter 15:  No electronic medium can ever contain the full range of communication options and techniques available in a face-to-face meeting.

True

False

 

QUESTION 14

Chapter 15:  The most important qualities your web site should possess are:

clear directions
responsiveness
timeliness
all of the above

 

QUESTION 15

Chapter 16:  An example of a sentence written in the passive voice is

Bob told Bill.
The company decided …
It has been decided that ….
none of the above

 

QUESTION 16

Chapter 16:  The most important idea should be put at the beginning of the sentence.

True

False

 

QUESTION 17

Chapter 16:   The sentence “The markeing campain designed by the consultant, brought impressive results”  violates which rule of punctuation?

a comma should not separate a subject from its verb or verbs
a comma separates introductory words, phrases or clauses from the body of the sentence.
a comma separates all elements in a series
none of the above

 

QUESTION 18

Chapter 17:  You should plan your speech carefully, writing it out word for word.

True

False

 

Question 19

Chapter 16: Effective writing results from rewriting.

True

False

 
Total Solutions: 20

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