MGM 303 MCQs Solved

Total Solutions: 20

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QUESTION 1

Chapter 9: The first thing you should do when receiving feedback is “don’t get defensive”

True

False

QUESTION 2

Chapter 9: The 4 factors that determine the effectiveness of most managerial feedback include all of the following except:

		Timing
		Objectivity
		Empowerment
		Flexibility

QUESTION 3

Chapter 10: The role of the Gatekeeper is an ideal one for the person leading the meeting, one who tries to keep to the agenda and identifies an emerging consensus.

True

False

QUESTION 4
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Chapter 10: After a meeting, you should

		Let everyone have their say
		Follow up quickly with minutes
		Take attendance.
		Send out the agenda.

QUESTION 5

Chapter 11: HBS Prof. John Kotter, in his article “Leading Change ..”, concludes that change efforts often fail due to a lack of understanding, direction, and enthusiasm.

True

False

QUESTION 6

Chapter 11: Japaneses companies tend to adopt a ________ approach to change. When a problem is identified, a fairly low-level task force tackles the job of preparing a response.

		bottom up
		circular
		collaborative
		none of the above

QUESTION 7

Chapter 12: Public relations considerations need to be addressed at the end of the planning cycle.

True

False

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QUESTION 8

Chapter 12: A good press release is extremely formulaic and includes all of the following except:

		product ordering information
		quote from a reputable source
		main point stated clearly
		evidence the claims are true.

QUESTION 9

Chapter 13: Face to face meetings with colleagues from other cultures are critical to achieving effective communications.

True

False

QUESTION 10

Chapter 13: Sokowitz’ research concluded that excessive dependence on technological communications such as email can result in problems in both

		communications and productivity
		medium and message
		context and commitment
		all of the above

QUESTION 11

Chapter 14: Nobel Laureate Milton Friedman argues that individuals, not businesses, have [social] responsibilities.

True

False

QUESTION 12

Chapter 14: Goodpaster’s list of ethical imperatives include:

		avoid harming others
		respect the rights of others
		do not lie or cheat
		all of the above

QUESTION 13

Chapter 15: No electronic medium can ever contain the full range of communication options and techniques available in a face-to-face meeting.

True

False

QUESTION 14

Chapter 15: The most important qualities your web site should possess are:

		clear directions
		responsiveness
		timeliness
		all of the above

QUESTION 15

Chapter 16: An example of a sentence written in the passive voice is

		Bob told Bill.
		The company decided …
		It has been decided that ….
		none of the above

QUESTION 16

Chapter 16: The most important idea should be put at the beginning of the sentence.

True

False

QUESTION 17

Chapter 16: The sentence “The markeing campain designed by the consultant, brought impressive results” violates which rule of punctuation?

		a comma should not separate a subject from its verb or verbs
		a comma separates introductory words, phrases or clauses from the body of the sentence.
		a comma separates all elements in a series
		none of the above