Tool that you would use for process improvement framework

Among the tools (e.g., graphics tools, knowledge-based tools, etc.) that the author discussed in the textbook, determine the type of tool that you would use for process improvement framework. Next, determine the type of tool you would use for problem solving framework. Justify your response.


I would like to discuss data collection tools today.  Data collection is the fundamental to all process improvements and problem solutions.  If you do not know where and what is the problem, how do you make things better?  To learn where we can do better, we need to collect data (information) about how we are doing today.  All organizations who serve customers like to know what customers are thinking about them (honestly).  For example, survey is a form of data collection.  You gave Strayer course evaluation survey every quarter.  You evaluate my teaching effectiveness in the survey forms.  I read them carefully and your comments, your critics and suggestions that help me to improve my teaching.  The University evaluates their faculty members based on your survey results as well.

Answer 2:

As we studied in the class, Graphic Tools are used for the purpose of process improvement framework. If I had to choose one of the Graphic tools, I would use one of the tools like process mapping, bar chart, histogram, statistical process control, control charts, scatter diagrams or a matrix analysis. All these tools are efficient in giving an output that is desired by their users.

Problem solving is a systematic method that requires the utilization of one of the problem solving strategy. The strategies or methods are either generic or ad hoc. Problem solving is also carried out by artificially intelligent computer systems. Computer programing algorithms called evolutionary algorithms ca evolve to understand the problems and adopt to them and come up with feasible solutions to these problems.

There are many problem solving strategies. Some of them are:

Abstraction: This is a problem solving technique in which the problem solution is performed in a problem model before it is applied in the actual system.

Divide and conquer: In this strategy, the problem is divided into smaller chunks so that it can be made manageable.

Lateral thinking: In this technique, indirect methods of problem solution are used in a creative manner.