Question 1

Just a week into the job at the marketing and advertising division of a company, Alex, Neil, and John were given the task of creating an advertising campaign for the company’s new product. Alex and Neil had much trouble with the task, and when John volunteered to take it up on their behalf, they readily agreed. Though they had no idea of John’s skills in this area, they felt that John could be trusted to do a good job. John, who had done a paper on marketing while in college, reviewed numerous articles, studied the new product thoroughly, and came up with a campaign that received good reviews from his team leaders. Which of the following is true with regard to Alex and Neil?

Select one:

  1. Alex and Neil had a high degree of trustworthiness to execute the job they were given.
  2. Alex and Neil had high degree of disposition-based trust.

Disposition-based trust has less to do with a particular authority and more to do with the trustor. Some trustors are high in trust propensity—a general expectation that the words, promises, and statements of individuals and groups can be relied upon. Some have argued that trust propensity represents a sort of “faith in human nature,” in that trusting people view others in more favorable terms than do suspicious people.

  1. Alex and Neil used a rational assessment to arrive at the conclusion that John would do a good job with their assignment.
  2. Alex and Neil had a high level of the abilities required for their job at present.
  3. Alex and Neil share a mentor-protégé relationship with John at present.

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The correct answer is: Alex and Neil had high degree of disposition-based trust.

Question 2

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An organization’s reputation reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services.

Select one:

True

False

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An organization’s reputation reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services.

The correct answer is ‘True’.

Question 3

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_____ is a dimension of trustworthiness, defined as the skills, competencies, and areas of expertise that enable an authority to be successful in some specific context.

Select one:

  1. Character
  2. Benevolence
  3. Personality
  4. Ability

The first dimension of trustworthiness is ability, defined as the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area. The ability of business authorities may be considered on a number of levels.

  1. Affect

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The correct answer is: Ability

Question 4

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Jocelyn met Bryan at her apartment pool and agreed to go dancing with him that evening. She has often gone out with people she just met. Her agreement to go out with him when she just met him demonstrates affect-based trust.

Select one:

True

False

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Jocelyn’s agreement to go out with Bryan when she just met him represents disposition-based trust, which means a person’s personality traits include a general propensity to trust others.

The correct answer is ‘False’.

Question 5

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Cognition-based trust is driven by the:

Select one:

  1. authority’s track record.

Cognition-based trust is driven by the authority’s “track record.” If that track record has shown the authority to be trustworthy, then vulnerability to the authority can be accepted. If that track record is spotty, then trust may not be warranted.

  1. trustor’s trust propensity.
  2. trustor’s intuitive feelings.
  3. trustor’s affect-based trust.
  4. trustor’s disposition.

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The correct answer is: authority’s track record.

Question 6

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The knowledge that employees can typically learn only through experience is called _____ knowledge.

Select one:

  1. consensus-based
  2. b. tacit

Tacit knowledge is what employees can typically learn only through experience. It’s not easily communicated but could very well be the most important aspect of what we learn in organizations.

  1. explicit
  2. direct
  3. open

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The correct answer is: tacit

Question 7

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Lucy just moved to New York on a job assignment. Lucy got herself a map of the city and various other guides on restaurants, fitness centers, libraries, and theaters. Lucy learns about New York by studying these materials. Lucy acquires _____ knowledge by learning this way.

Select one:

  1. consensus-based
  2. tacit
  3. c. explicit

Explicit knowledge is the kind of information you are likely to think about when you picture someone sitting down at a desk to learn. Lucy is acquiring explicit knowledge as she is learning from written materials.

  1. intuition-based
  2. inherent

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The correct answer is: explicit

Question 8

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Organizations use four specific consequences to modify employee behavior. They are known as:

Select one:

  1. attribution biases.
  2. communities of practice.
  3. contingencies of reinforcement.

There are four specific consequences typically used by organizations to modify employee behavior, known as contingencies of reinforcement.

  1. climates of transfer.
  2. heuristics.

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The correct answer is: contingencies of reinforcement.

Question 9

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Explicit knowledge _____.

Select one:

  1. is highly personal in nature
  2. cannot be articulated to others
  3. is job and situation-specific
  4. contains conscious and accessible information

Explicit knowledge contains conscious and accessible information. Refer to Table 8-1.

  1. is based on employees’ experience

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The correct answer is: contains conscious and accessible information

Question 10

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Nicole has spent weeks studying the manuals in order to take the Lieutenant’s exam. She has gained a great deal of ______ knowledge but little, if any, ______ knowledge from her studies.

Select one:

  1. explicit, tacit

Nicole has spent weeks studying the manuals in order to take the Lieutenant’s exam. She has gained a great deal of explicit knowledge but little, if any, tacit knowledge from her studies.

  1. high level; low level
  2. specific, general
  3. internal, external
  4. transitory, permanent