• Question 1

0.5 out of 0.5 points

Enterprise resource planning is recognized as a necessary ingredient that many companies need in order to:
Selected Answer:  

Gain the efficiency, agility and responsiveness required to succeed in today’s dynamic business environment

Answers:  

Gain the efficiency, agility and responsiveness required to succeed in today’s dynamic business environment

Acquire profitable customers
Reduce inventory levels
Keep competent employees in a competitive environment
  • Question 2

0.5 out of 0.5 points

The demands of today’s competitive business environment are pushing manufacturers to use which of the following technologies to help them re-engineer their relationships with their suppliers, distributors and retailers?
Selected Answer:  

All of the choices are correct

Answers: Intranets
Extranets
E-commerce Web portals
 

All of the choices are correct

  • Question 3

0.5 out of 0.5 points

Companies are turning to customer relationship management (CRM) to improve their customer focus. CRM uses information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in which functional business areas?
Selected Answer:  

Marketing, sales and customer service

Answers: Sales and customer service
Sales and marketing
 

Marketing, sales and customer service

Marketing, sales, customer service and financial management
  • Question 4

0.5 out of 0.5 points

Electronic communication tools include which of the following software applications?
Selected Answer:  

Electronic mail, voice mail and faxing

Answers:  

Electronic mail, voice mail and faxing

Presentation graphics, spreadsheets and word processors
Customer relationship management, enterprise resource planning and supply chain management
Transaction processing systems
  • Question 5

0.5 out of 0.5 points

Collaborative work management tools help people accomplish or manage group work activities. According to your text, which of the following is NOT a collaborative work management tool?
Selected Answer:  

Instant messaging capability

Answers: Calendaring and scheduling software
 

Instant messaging capability

Task and project management software
Document sharing
  • Question 6

0.5 out of 0.5 points

Which one of the following functional business systems does not support the accounting business function?
Selected Answer:  

Capital budgeting

Answers: General ledger
Inventory control
 

Capital budgeting

Payroll
  • Question 7

0.5 out of 0.5 points

The first step of the transaction processing cycle is _______________.
Selected Answer:  

data entry

Answers: nquiry processing
document generation
 transaction processing
 

data entry

  • Question 8

0 out of 0.5 points

When a manufacturer automates production of a product by installing computer systems to monitor processes and robots to do some of the assembly tasks, it is an example of ____________________.
Selected Answer:  

process control

Answers: computer integrated manufacturing
 

computer-aided manufacturing

 process control
task control
  • Question 9

0.5 out of 0.5 points

An enterprise application architecture provides a business with which of the following?
Selected Answer:  

An overview of the cross-functional enterprise applications and their relationships

Answers: Client/server applications
 

An overview of the cross-functional enterprise applications and their relationships

Mainframe applications
Specific hardware and software needs for the organization
  • Question 10

0.5 out of 0.5 points

________________ are cross-functional information systems that enhance communication and coordination among the members of business teams and workgroups.
Selected Answer:  

Enterprise collaboration systems

Answers: Enterprise coordination systems
Enterprise integration systems
 

Enterprise collaboration systems

Transition processing systems
  • Question 11

0.5 out of 0.5 points

EDI over the Internet is:
Selected Answer:  

A major B2B e-commerce application

Answers: Rarely done do to security problems
 

A major B2B e-commerce application

Requires powerful mainframe systems
All of the answers are correct
  • Question 12

0 out of 0.5 points

As described in the text, customer relationship management focuses on:
Selected Answer:  

Providing a firm’s employees with tools that support group collaboration and decision support.

Answers: Developing the most efficient and effective sourcing and procurement processes.
 

Acquiring and retaining profitable customers via marketing, sales, and service processes.

Acquiring and retaining partners who can enhance the selling and distribution of a firm’s products and services.
Providing a firm’s employees with tools that support group collaboration and decision support.
  • Question 13

0.5 out of 0.5 points

_____________________ is defined as the use of the Internet and other networks and information technologies to support electronic commerce, enterprise communication and collaboration and Web-enabled business processes both within a networked enterprise and with its customers and business partners.
Selected Answer:  

Electronic business

Answers:  

Electronic business

Enterprise collaboration
Cross-functional system management
Supply chain management
  • Question 14

0.5 out of 0.5 points

Which of the following correctly describes e-commerce?
Selected Answer:  

The buying and selling and marketing and servicing of products, services and information over the Internet and other networks

Answers: Cross-functional integrated suite of software modules that supports basic internal business processes of a company
Use of the Internet and other networks to support enterprise communications and collaboration
Using IT to create a cross-functional enterprise system that automates many of the customer-serving processes of a business
 

The buying and selling and marketing and servicing of products, services and information over the Internet and other networks

  • Question 15

0.5 out of 0.5 points

________________ serves as a cross-functional enterprise backbone that integrates and automates many internal business processes and information systems within the manufacturing, logistics, distribution, accounting, finance and human resource functions of a company.
Selected Answer:  

Enterprise resource planning

Answers:  

Enterprise resource planning

Supply chain management
Electronic data interchange
Partner relationship management
  • Question 16

0.5 out of 0.5 points

The supply chain is the process a company uses to build and sell its products, it is also sometimes called:
Selected Answer:  

A value chain

Answers: A companies integrated functional strategy
 

A value chain

A cross-functional process
The e-business process
  • Question 17

0.5 out of 0.5 points

________________ software assists customer service reps in helping customers who are having problems with a product or service, by providing relevant service data and suggestions for resolving problems.
Selected Answer:  

Help desk

Answers: Call center
 

Help desk

Sales force automation
Customer management
  • Question 18

0.5 out of 0.5 points

Advertising strategies based on a variety of tracking techniques, such as Web “cookies” is an example of which targeted marketing component?
Selected Answer:  

Online behavior.

Answers: Context.
Content.
Community.
 

Online behavior.

  • Question 19

0.5 out of 0.5 points

Your text describes several electronic business system applications. Which of the following applications focuses on acquiring and retaining profitable customers via marketing, sales and service processes?
Selected Answer:  

Customer relationship management

Answers:  

Customer relationship management

Enterprise resource planning
Knowledge management
Supply chain management
  • Question 20

0.5 out of 0.5 points

Which one of the following functional business systems supports the marketing business function?
Selected Answer:  

Sales force automation

Answers: Compensation analysis
Process control
Credit management
 

Sales force automation