Information Management System Chapter 7 Quiz

Question 1

0.5 out of 0.5 points

Enterprise resource planning is recognized as a necessary ingredient that many companies need in order to:

Selected Answer:	Gain the efficiency, agility and responsiveness required to succeed in today’s dynamic business environment
Answers:	Gain the efficiency, agility and responsiveness required to succeed in today’s dynamic business environment
	Acquire profitable customers
	Reduce inventory levels
	Keep competent employees in a competitive environment

Question 2

0.5 out of 0.5 points

The demands of today’s competitive business environment are pushing manufacturers to use which of the following technologies to help them re-engineer their relationships with their suppliers, distributors and retailers?

Selected Answer:	All of the choices are correct
Answers:	Intranets
	Extranets
	E-commerce Web portals
	All of the choices are correct

Question 3

0.5 out of 0.5 points

Companies are turning to customer relationship management (CRM) to improve their customer focus. CRM uses information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in which functional business areas?

Selected Answer:	Marketing, sales and customer service
Answers:	Sales and customer service
	Sales and marketing
	Marketing, sales and customer service
	Marketing, sales, customer service and financial management

Question 4

0.5 out of 0.5 points

Electronic communication tools include which of the following software applications?

Selected Answer:	Electronic mail, voice mail and faxing
Answers:	Electronic mail, voice mail and faxing
	Presentation graphics, spreadsheets and word processors
	Customer relationship management, enterprise resource planning and supply chain management
	Transaction processing systems

Question 5

0.5 out of 0.5 points

Collaborative work management tools help people accomplish or manage group work activities. According to your text, which of the following is NOT a collaborative work management tool?

Selected Answer:	Instant messaging capability
Answers:	Calendaring and scheduling software
	Instant messaging capability
	Task and project management software
	Document sharing

Question 6

0.5 out of 0.5 points

Which one of the following functional business systems does not support the accounting business function?

Selected Answer:	Capital budgeting
Answers:	General ledger
	Inventory control
	Capital budgeting
	Payroll

Question 7

0.5 out of 0.5 points

The first step of the transaction processing cycle is _______________.

Selected Answer:	data entry
Answers:	nquiry processing
	document generation
	transaction processing
	data entry

Question 8

0 out of 0.5 points

When a manufacturer automates production of a product by installing computer systems to monitor processes and robots to do some of the assembly tasks, it is an example of ____________________.

Selected Answer:	process control
Answers:	computer integrated manufacturing
	computer-aided manufacturing
	process control
	task control

Question 9

0.5 out of 0.5 points

An enterprise application architecture provides a business with which of the following?

Selected Answer:	An overview of the cross-functional enterprise applications and their relationships
Answers:	Client/server applications
	An overview of the cross-functional enterprise applications and their relationships
	Mainframe applications
	Specific hardware and software needs for the organization

Question 10

0.5 out of 0.5 points

________________ are cross-functional information systems that enhance communication and coordination among the members of business teams and workgroups.

Selected Answer:	Enterprise collaboration systems
Answers:	Enterprise coordination systems
	Enterprise integration systems
	Enterprise collaboration systems
	Transition processing systems

Question 11

0.5 out of 0.5 points

EDI over the Internet is:

Selected Answer:	A major B2B e-commerce application
Answers:	Rarely done do to security problems
	A major B2B e-commerce application
	Requires powerful mainframe systems
	All of the answers are correct

Question 12

0 out of 0.5 points

As described in the text, customer relationship management focuses on:

Selected Answer:	Providing a firm’s employees with tools that support group collaboration and decision support.
Answers:	Developing the most efficient and effective sourcing and procurement processes.
	Acquiring and retaining profitable customers via marketing, sales, and service processes.
	Acquiring and retaining partners who can enhance the selling and distribution of a firm’s products and services.
	Providing a firm’s employees with tools that support group collaboration and decision support.

Question 13

0.5 out of 0.5 points

_____________________ is defined as the use of the Internet and other networks and information technologies to support electronic commerce, enterprise communication and collaboration and Web-enabled business processes both within a networked enterprise and with its customers and business partners.

Selected Answer:	Electronic business
Answers:	Electronic business
	Enterprise collaboration
	Cross-functional system management
	Supply chain management

Question 14

0.5 out of 0.5 points

Which of the following correctly describes e-commerce?

Selected Answer:	The buying and selling and marketing and servicing of products, services and information over the Internet and other networks
Answers:	Cross-functional integrated suite of software modules that supports basic internal business processes of a company
	Use of the Internet and other networks to support enterprise communications and collaboration
	Using IT to create a cross-functional enterprise system that automates many of the customer-serving processes of a business
	The buying and selling and marketing and servicing of products, services and information over the Internet and other networks

Question 15

0.5 out of 0.5 points

________________ serves as a cross-functional enterprise backbone that integrates and automates many internal business processes and information systems within the manufacturing, logistics, distribution, accounting, finance and human resource functions of a company.

Selected Answer:	Enterprise resource planning
Answers:	Enterprise resource planning
	Supply chain management
	Electronic data interchange
	Partner relationship management

Question 16

0.5 out of 0.5 points

The supply chain is the process a company uses to build and sell its products, it is also sometimes called:

Selected Answer:	A value chain
Answers:	A companies integrated functional strategy
	A value chain
	A cross-functional process
	The e-business process

Question 17

0.5 out of 0.5 points

________________ software assists customer service reps in helping customers who are having problems with a product or service, by providing relevant service data and suggestions for resolving problems.

Selected Answer:	Help desk
Answers:	Call center
	Help desk
	Sales force automation
	Customer management

Question 18

0.5 out of 0.5 points

Advertising strategies based on a variety of tracking techniques, such as Web “cookies” is an example of which targeted marketing component?

Selected Answer:	Online behavior.
Answers:	Context.
	Content.
	Community.
	Online behavior.

Question 19

0.5 out of 0.5 points

Your text describes several electronic business system applications. Which of the following applications focuses on acquiring and retaining profitable customers via marketing, sales and service processes?

Selected Answer:	Customer relationship management
Answers:	Customer relationship management
	Enterprise resource planning
	Knowledge management
	Supply chain management