Question 1

Satisfaction with what employees actually do is captured by the concept of satisfaction with the work itself.

Select one:

True 

False

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Satisfaction with their work reflects employees feelings about their actual work tasks, including whether those tasks are challenging, interesting, respected, and make use of key skills rather than being dull, repetitive, and uncomfortable.

The correct answer is ‘True’.

Question 2

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Supervision satisfaction reflects employees’ feelings about their coworkers and their bosses.

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True

False 

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Supervision satisfaction reflects employees’ feelings about their boss, including whether the boss is competent, polite, and a good communicator (rather than lazy, annoying, and too distant).

The correct answer is ‘False’.

Question 3

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The elements in employees’ relationships with their supervisors that affect levels of job satisfaction are much different from the elements in employees’ relationships with their coworkers that affect job satisfaction.

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True

False 

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Employees ask the same kinds of questions about and consider the same elements in their relationships with their coworkers as they do about their supervisors in determining job satisfaction.

The correct answer is ‘False’.

Question 4

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The value-percept theory utilizes three critical psychological states to measure job satisfaction.

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True

False 

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The value-percept theory utilizes five values to measure job satisfaction. Job characteristics theory incorporates three critical psychological states in measuring job satisfaction.

The correct answer is ‘False’.

Question 5

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Which of the following is true regarding value-percept theory?

Select one:

  1. Value-percept theory describes the central characteristics of intrinsically satisfying jobs.
  2. Value-percept theory implies that perceptions of the work environment are unrelated to job satisfaction.
  3. Value-percept theory suggests that satisfied employees are becoming more and more rare.
  4. d. Value-percept theory suggests that people evaluate job satisfaction according to specific “facets” of the job. 

Value-percept theory argues that job satisfaction depends on whether you perceive that your job supplies the things that you value. Value-percept theory also suggests that people evaluate job satisfaction according to specific “facets” of the job.

  1. Value-percept theory implies that moral causes and gaining fame and prestige are relevant in all jobs.

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The correct answer is: Value-percept theory suggests that people evaluate job satisfaction according to specific “facets” of the job.

Question 6

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The particular demands that cause people to experience stress are called strains.

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True

False 

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Stress is defined as a psychological response to demands that possess certain stakes for the person and that tax or exceed the person’s capacity or resources. The demands that cause people to experience stress are called stressors.

The correct answer is ‘False’.

Question 7

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Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank’s number-one goal of customer satisfaction. Phoebe, on the other hand, is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job. Elis is facing which type of stressor?

Select one:

  1. Work enlargement
  2. Work hindrance

Elis is facing role conflict as a stressor, which is a work hindrance stressor. Role conflict refers to conflicting expectations that other people may have of us. It occurs from incompatible demands within a single role that a person may hold.

  1. Work enrichment
  2. Work challenge
  3. Work complexity

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The correct answer is: Work hindrance

Question 8

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Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank’s number-one goal of customer satisfaction. Phoebe on the other hand is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job. Elis, unable to meet both types of expectations associated with her role, is facing _____.

Select one:

  1. role complexity
  2. role conflict

Role conflict refers to conflicting expectations that other people may have of us. Elis is facing a conflict between the focus on customer satisfaction and the need for effectiveness, measured by the number of customers attended to.

  1. role ambiguity
  2. work responsibility
  3. work enrichment

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The correct answer is: role conflict

Question 9

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Stressful demands that are perceived as obstructing progress toward personal accomplishments or goal attainment are called challenge stressors.

Select one:

True

False

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Hindrance stressors are stressful demands that people tend to perceive as hindering their progress toward personal accomplishments or goal attainment. Hindrance stressors most often trigger negative emotions such as anxiety and anger.

The correct answer is ‘False’.

Question 10

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Elis and Phoebe work at United Insurance, a medium-sized insurance company with 240 branches in eight states. Elis works as a teller. Phoebe works as one of five regional supervisors, each of whom is expected to supervise a team of tellers. Elis recently received instructions from her supervisor that all tellers will be evaluated on the number of people they assist at their window per day. Serving more customers means higher performance effectiveness. However, Elis is also expected to follow the bank’s number-one goal of customer satisfaction. Phoebe on the other hand is facing a difficult situation. Two of the regional supervisors left the bank for other opportunities resulting in significant increase in the work responsibility and time pressure for Phoebe and the remaining two supervisors. The bank hired Jason as a trainee for the supervisor position. Two days into his new job, he was asked to take up all the responsibilities of a regional supervisor. Jason was given very few instructions or guidelines about how things are supposed to be done. He was expected to learn on the job. Jason is encountering stress resulting from _____.

Select one:

  1. work complexity
  2. role conflict
  3. role ambiguity
  4. negative life events
  5. daily hassles