• Question 1

0.5 out of 0.5 points

Knowledge creating companies:
Selected Answer:  

All of the answers are correct

Answers: Seek to record the knowledge of critical employees so that in their absence the organization does not operate at a loss
Works to integrate its knowledge into its processes, products and services
Typically invests a large amount of resources into employee training programs
 

All of the answers are correct

  • Question 2

0 out of 0.5 points

Which of the following is a primary business process?
Selected Answer:  

Procurement of resources

Answers: Collaborative workflow intranet
 

Targeted marketing

Technology development
Procurement of resources
  • Question 3

0 out of 0.5 points

Knowledge-creating companies exploit two kinds of knowledge – explicit and tacit knowledge. Explicit knowledge deals with:
Selected Answer:  

“How-tos” knowledge, which resides in workers

Answers:  

Data, documents, things written down or stored on computers

“How-tos” knowledge, which resides in workers
Ability to use data mining techniques to capture external information
All of the choices are correct
  • Question 4

0.5 out of 0.5 points

A company implements information systems linked by the Internet and extranets to support strategic business relationships with customers, suppliers and other business partners. This is an example of using information technology to pursue which competitive strategy?
Selected Answer:  

Alliance

Answers: Cost leadership
Differentiation
Innovation
 

Alliance

  • Question 5

0.5 out of 0.5 points

Typically customers can use the Internet to:
Selected Answer:  

All the answers are correct

Answers: Lodge complaints
Make and track purchases
Evaluate products
 

All the answers are correct

  • Question 6

0.5 out of 0.5 points

Traditional business improvement includes:
Selected Answer:  

Incremental levels of change

Answers: Top-down participation
Long time requirements
Brand new business processes
 

Incremental levels of change

  • Question 7

0 out of 0.5 points

Tacit knowledge deals with:
Selected Answer:  

None of the choices are correct.

Answers: Data, documents, and things written down or stored on computers.
 

“How-to” knowledge, which resides in workers.

Using data mining techniques to capture external information.
None of the choices are correct.
  • Question 8

0.5 out of 0.5 points

A customer-focused business can build customer value and loyalty by:
Selected Answer:  

All of the choices are correct

Answers: Making a loyal customer feel special with website personalization
Letting customers check order history and delivery status
Letting customers place orders directly or through distribution partners
 

All of the choices are correct

  • Question 9

0.5 out of 0.5 points

Internet technologies can make customers the focal point of customer relationship management.
Selected Answer:  

All the answers are correct

Answers: This can create new channels for interactive communications with customers
This encourages customer collaboration in service and technical support
This encourages customer collaboration in product development
 

All the answers are correct

  • Question 10

0 out of 0.5 points

According to your text, a firm can survive and succeed in the long run if it successfully develops strategies to confront five competitive forces that shape the structure of competition in its industry. When a firm develops ways to differentiate their products and services from their competitors’, which competitive strategy are they pursuing?
Selected Answer:  

Rivalry

Answers:  

Differentiation

Alliance
Rivalry
Threat
  • Question 11

0.5 out of 0.5 points

Your text outlines five basic competitive strategies that a company can use to counter the threats of competitive forces that shape the structure of competition in its industry. When a company develops new products and services that are fundamentally different from its competitors, it is using which competitive strategy?
Selected Answer:  

Product differentiation

Answers: Cost leadership
Innovation
 

Product differentiation

Strategic dominance
  • Question 12

0.5 out of 0.5 points

Your text outlines five basic competitive strategies that a business can use to counter the threats of competitive forces that shape the structure of competition in its industry. Becoming a low-cost producer of products and services in an industry is an example of a(n):
Selected Answer:  

Cost leadership strategy

Answers:  

Cost leadership strategy

Differentiation strategy
Innovation strategy
Growth strategy
  • Question 13

0.5 out of 0.5 points

As a virtual company, Cisco:
Selected Answer:  

All of the choices are correct

Answers: Uses IT to link people, organizations, assets and ideas
Does not actually manufacture anything itself; it relies on companies it collaborates with to do the actual manufacturing
Uses the Internet, intranets and extranets to support alliances with manufacturers
 

All of the choices are correct

  • Question 14

0.5 out of 0.5 points

_______________ agility is the ability to co-opt customers in the exploitation of innovation opportunities.
Selected Answer:  

Customer

Answers:  

Customer

Partnering
Operational
Technological
  • Question 15

0.5 out of 0.5 points

Your text outlines five competitive forces that shape the structure of competition in an industry. Which one of the following is one of the five basic competitive forces discussed in your text?
Selected Answer:  

The bargaining power of suppliers

Answers:  

The bargaining power of suppliers

Barriers to entry
Competitive necessity
Competitive advantage
  • Question 16

0.5 out of 0.5 points

Which one of the following is NOT one of the basic competitive strategies discussed in the text?
Selected Answer:  

Strategic dominance

Answers: Cost leadership
Innovation
Product differentiation
 

Strategic dominance

  • Question 17

0 out of 0.5 points

Which of the following is a support process?
Selected Answer:  

Customer relationship management

Answers:  

Collaborative workflow intranet

Targeted marketing
Customer relationship management
Just-in-time warehousing
  • Question 18

0.5 out of 0.5 points

Virtual companies typically:
Selected Answer:  

Form virtual workgroups and alliances with business partners that are interlinked by the Internet, intranets and extranets

Answers: Put substantial resources into information technology to support the goal of being a virtual company
Is seen as an objective that will save a company a tremendous amount of resources in new office and manufacturing construction expenses
Merely a theoretical term used by management to see what aspects of collaboration via electronic means they should seek to utilize
 

Form virtual workgroups and alliances with business partners that are interlinked by the Internet, intranets and extranets

  • Question 19

0.5 out of 0.5 points

According to your text, information systems must be viewed:
Selected Answer:  

All of the answers are correct

Answers: Strategically, that is, as a vital competitive network
As a means of organizational renewal
As necessary investments that help a company adopt strategies and new or improved business processes
 

All of the answers are correct

  • Question 20

0 out of 0.5 points

Business process engineering includes:
Selected Answer:  

Improved new versions of current processes

Answers: Bottom-up participation
Short time requirements
Improved new versions of current processes
 

Radical levels of change