How has the emphasis of quality control changed in recent years? Describe some of the modern quality control techniques that illustrate this change in emphasis? The emphasis of quality control is changed as the separate quality control department is closed …

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Explain why the implementation of total quality requires cultural change. In order for total quality management to work the organizational culture of the company must be congruent with the total quality management. If it isn’t it is recommended that the total …

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Describe four approaches to quality management. Which approach do you believe is most effective? Why? Customer Focused- This approach means that the customer determines whether the efforts were worthwhile and the quality level. The manager seeks to give customers a …

Describe four approaches to quality management. Which approach do you believe is most effective? Why? Read more »

What American companies besides Federal Express base their success on NOW service? Discussion: Amazon is a prime example of a company that has based their services on the NOW concept. They have been spending enormous amount of finances to ensure …

What American companies besides Federal Express base their success on NOW service? Read more »