What options do marketers have when it comes to developing a search marketing strategy? There are different options for marketers when it comes to developing a search marketing strategy. A few include Search engine optimization (SEO) and Pay-per-click (PPC). SEO …

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Targeting, personalization and customization are three different but related CRM concepts.  Define each, clearly explaining why they are different from one another and giving an example of each. Targeting It is targeting relevant advertisements to consumers who may have a …

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Organizational issues usually present the greatest barrier to successful capture The chapter states that organizational issues usually present the greatest barrier to successful capture and use of customer transactions data.  Can you think of some ways in which organizational issues …

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A businessperson who is not an Internet expert asks you whether the Internet is useful for branding.  What answer would you give and how could you support it with illustrations? The internet is very useful for branding because most advertisement …

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Consumer interactions data What is consumer interactions data and why is it important to understanding and serving Internet consumers better?  Consumer interactions data collects information on consumers and stores the information of what they purchase, how long they have been …

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Personalization-portals or large content sites Choose a website that permits personalization-portals or large content sites are a good choice. Personalize your own page on the site. Think about the kinds of customer data that are produced as you use your …

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