1. What is presence awareness? How does it add value to instant messaging? What are examples of ways that presence awareness facilitates collaboration?

Presence awareness


Presence awareness is an IM software feature that allows users to display their current status to their contacts, colleagues or buddy list. It shows whether the person is logged in and the user can elaborate adding, working on the team project, out of lunch or pretending to work. It also shows whether a person is available to answer a question, pick-up the phone or stop by for a brief meeting. An example of how presence awareness is where a company can grasp the value of the war room, the large area in which team members on the same project work closely together, surrounded by white-boards, large digital displays and other tools to facilitate impromptu meetings and smooth collaboration.