1. What are unified communications? What are examples of integrated features of unified communications? How do unified communications contribute to collaboration?

Unified communications

This is a technology that integrates multiple communications channels and applications into a single interface, which is accessible from many different devices. Some of the examples of integrated features of the unified communication is that it context indicators where users can signal the best way to communicate with them at particular times. For collaboration, it can be integrated with the company’s ERP and customer relationship management system to launch detailed contact information on the screen, based on the incoming caller ID. It also integrate several features like the context indicators, email, secure instant messaging, voice and video calling, conference calling, corporate RSS feeds etc., and this allows employees to choose the best method of communication with coworkers based on their context indicator.