Define all Key Terms and Concepts (1-3 sentences each) p 282




Intellectual capital (IC)these are all intangible assets and resources of an enterprise that are not captured by conventional accounting reports but can still contribute to its value and help it achieve competitive advantage. The term highlights the notion that intangible factors like the knowledge and expertise of employees are assets just like any other kind of capital that any business can apply to the production of goods and services, and that help determine its market value.


Human capitalthis includes the competencies and knowledge that is possessed by employees of a company. It is mainly build by education


Social capitalthis is the number and quality of all the relationships employees of an organization maintain not only with one another, by also with any other person like the client, customers, suppliers and prospective employees.


Structural capital-this is the knowledge that is stored as a documentation and mainly done electronically about business processes, procedures of a business, policies, contacts, transactions, patents, research, trade secrets and any other aspect of the operations in an organization.


Explicit knowledgethis refers to a knowledge that can be documented and codified and is mainly stored or kept in information systems, can be kept on websites, can be in spreadsheets or can also be kept in handbooks and manuals.


Tacit knowledgethis term refers to the knowledge that encompasses the insights, creative processes, judgements and wisdom that comes from both learning and long experience in the field as well as it come from many other trials and errors.


Knowledge management (KM) – the term refers to a set of strategies and practices that are used by organizations in order to become more systematic about managing intellectual capital. It can also refer to a field of study where the researchers use to investigate all the rates that the intangible assets play, how they contribute to a competitive advantage and productivity, and how human behavior interacts with efforts to capture and share knowledge.


Expert location systemsthis is an information system that can be used in finding people in an organization having specific types of expertise basing on their education, experience and activities.


Social network analysis (SNA)the term refers to a technique that maps and measures the strength of the relationship between individuals and groups that is represented as nodes in the network. These measures provide insights into the network clusters and the roles played by different people as leaders or in connecting bridges to other networks.


Communities of practice – the term refers to the group of individuals who come together to learn from one another and share knowledge about their professions; typically, they rely on online discussion forums, shared workspaces, wikis, blogs and other social media.


Intranet – this is a private web space of an organization. It mainly rely on TCP/IP and the web browsers, but it is protected by a password and it is acceptable to only authorized individuals through the portal of the organization.


document management systemsthe term refers to the systems that electronic documents, mainly converted from paper sources, making them possible to be searched and easy to be transmitted.


Intelligent character recognition (ICR) – the term refers to a software that can be used in interpreting texts that had been handwritten and written on the paper forms.


Semantic webthe term refers to a web with a meaning in which online resources and their relationships can be read and understood by computers as well as human beings.


Resource description framework (RDF) – the term refers to the part of the XML family of standards and it is used when describing online resources and their properties for the semantic web.

E-learningthe term refers to the varied set of instructional approaches that all depend on ICT mainly the internet to connect trainees with learning materials and also with their instructors and other trainees.


Subject matter expertthe term refers to the person who is on the e-learning development team who knows what content should be include in the course and he/ she possesses the content expertise.


Instructional designerthe term refers to a person who is in the e-learning development team who can bring the knowledge and skills about the strategies that can work best for the e-learning.


Learning objectthe term refers to a self-contained digital resource that is embedded in an e-learning course that can be edited and reused for any other purposes.


Learning management system (LMS)the term refers to the information system that is used to deliver e-learning courses, used in tracking student progress and used in managing educational records. The systems also can support other features like the online registration, collaborative technologies, assessments, content authoring and payment processing.


Sharable Content Object Reference Model (SCORM) this term refers to a set of standards that govern how e-learning objects communicate with the LMS on a technical level in order for a user to impart a SCORM-compliant object to any LMS that can support the standard.


Massive open online course (MOOC)this term refers to an online course that is usually offered by a college or a university through a third party for a fee or at a very low cost and it allows an open enrollment and it has a large volume.