Personal Experience of Dysfunctions
I used to work as a library assistant during an internship program by my school. The working environment was not satisfactory as the air conditioning in the library was faulty and it used to be a tough job to deal with visitors when you are sweating in summer and need to hydrate yourself. A simple solution to this problem was to get a mechanic and fix it but it never got fixed in the three months I worked there.
The library I worked for did not have a computerized record of the visitors taking books with them. Instead we used to make a note of it in a register. Installing a library management software on the library computers would have made it easy to manage in and out of books from the library.
Communication, Coordination, and Cooperation
There was a lack of communication between the top management and the head librarian. This resulted in a lack of coordination and cooperation to make the decision making process for the library improvement. I think that weekly or monthly meeting could have improved these issues.
The time management at the library was horrible. The head librarian used to come late and go early home. I also developed this habit and never saw anyone objecting to it. I think that the introduction of biometric attendance system could have helped improve this situation.
I am not aware of any training program that was offered to the library staff. I think that there could have been some training programs provided to the employees like improving computer skills e.g. MS Office and customers care skills.