What is Six Sigma and how did it start?
Organization need to apply different techniques to minimize the defects that might exist in their processes. Six Sigma is one of the techniques which is incorporated in organization to improve their processes better and efficient. In six sigma, the organization can focus on their manufacturing processes to improve them. According to Pyzdek (2014), six sigma can be a source of creating a good image in the consumer market. The main aim of each organization is customer satisfaction. They want to bring before their customers the best quality of service or product. Organization may use six sigma to first identify defects in the organization, manufacturing processes and then try to resolve all the existing issues that are causing the defects.
Six sigma can be used in different ways to stabilize a company. For example it can be used in in the identification of defects, as earlier said. It can also be used for quality improvement by increasing productivity and efficiency of different organizational tasks. Six sigma can be useful in process capability increase as well.
The industrial world has been moving fast since the industrial revolution. Especially the 20th century has seen a rapid advancement in the business processes by using different techniques and technologies. In 1920’s, the use of six sigma started mostly by mathematicians and engineers (Pande, Neuman, & Cavanagh, 2000). They used it to make improvements to products by assessing its quality through six sigma. The well know use of six sigma is recorded in the 1980’s when Motorola’s engineer, Bill Smith utilized the techniques of six sigma to identify engineering problems in their processes and to rectify these problems to add quality to the end product that was to be presented to the consumer market. At that time, six sigma was not officially adopted by Motorola. But with time, as the company realized the potential of six sigma, they soon made its use official to improve their processes. Motorola set a great precedence to other companies to follow. Soon after other companies observed its success at Motorola, they started to utilize it at their own.