Question 1

Angelia has recently begun making a lot of mistakes on her day job. She has not been listening attentively to her supervisor’s instructions. Angelia is no longer attentive because she is exhausted. She has taken on a second job at night so she can pay off her credit card debt. In the above example, which type of noise is causing a breakdown in the communication process between Angelia and her supervisor?

Select one:

  1. physiological noise
  2. defensiveness
  3. supervisory noise
  4. subtle noise

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The correct answer is: supervisory noise

Question 2

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When an individual attaches meaning to the message he/she receives, which of the following components of the communication process has occurred?

Select one:

  1. encoding
  2. decoding
  3. channeling
  4. transmission

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The correct answer is: decoding

Question 3

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All of the following are true about strategic communication EXCEPT

Select one:

  1. Our messages include both instrumental and relational aspects.
  2. It is unethical to use communication strategies to achieve our goals.
  3. It is possible to communicate strategically, while still respecting others’ rights and needs.
  4. Identity management involves purposefully trying to make a certain type of impression through our communication.

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The correct answer is: It is unethical to use communication strategies to achieve our goals.

Question 4

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According to the text, which of the following statements is TRUE?

Select one:

  1. You cannot not communicate. 
  2. Most communicators at work send more messages than they receive.
  3. It is possible to take back a message after another person has received it.
  4. Chronological context has little to do with successful communication.

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The correct answer is: You cannot not communicate.

Question 5

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When your text states that communication is unavoidable, it means that

Select one:

  1. if you’re absent from a meeting, you are not communicating at all.
  2. all communication is unintentional.
  3. people will probably attach meaning to your actions, even when you don’t intend to communicate something.
  4. true communication occurs only when we are face to face with another person.

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The correct answer is: people will probably attach meaning to your actions, even when you don’t intend to communicate something.

Question 6

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Which of the following describes most accurately the potential of effective communication?

Select one:

  1. If you develop good communication skills, you can get what you want all the time.
  2. If you spend enough time communicating with someone about a misunderstanding, you‘ll always be able to find a solution that you both like.
  3. c. If you improve your communication skills, you can increase your effectiveness in personal and business relationships. 
  4. If two people understand each other’s messages, they will never disagree.

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The correct answer is: If you improve your communication skills, you can increase your effectiveness in personal and business relationships.

Question 7

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In the Model of Communication, the “sender” refers to a person who is

Select one:

  1. encoding ideas into words or nonverbals.
  2. interpreting words and gestures.
  3. buying a stamp for a letter.
  4. bilingual.

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The correct answer is: encoding ideas into words or nonverbals.

Question 8

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A degree in communication is good preparation for a career in all of the following fields EXCEPT:

Select one:

  1. Publishing.
  2. Organizational affairs.
  3. Government affairs.
  4. d. Communication is good preparation for a career in all of these fields.

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The correct answer is: Communication is good preparation for a career in all of these fields.

Question 9

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Which of the following is NOT true about individuals communicating in today’s organizations?

Select one:

  1. Many recruiters believe that the main factors contributing to job success in corporate America are the ability to work with others and effective communication skills.
  2. More than 60% of reported medical errors have been attributed to poor communication.
  3. The average business executive spends more than 45 minutes to an hour communicating.
  4. Due to advanced technology, good communication skills are less important in the 21st century than in they were in the 20th century. 

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The correct answer is: Due to advanced technology, good communication skills are less important in the 21st century than in they were in the 20th century.

Question 10

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Josefina was so angry that she didn’t even hear her brother’s apology. Which type of noise hindered Josefina’s ability to accurately decode her brother’s message?

Select one:

  1. physical
  2. psychological 
  3. physiological
  4. external