Question 1

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Middle managers are responsible for:

Select one:

  1. establishing the vision for the organization.
  2. assigning specific jobs and evaluating the daily performance of workers.
  3. devising the organization’s strategic plan.
  4. developing tactical plans and controlling.

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The correct answer is: developing tactical plans and controlling.

Question 2

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Managers in progressive firms of all kinds tend to be friendly, and treat employees as partners.

Select one:

True

False

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The correct answer is ‘True’.

Question 3

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The downsizing that has occurred in recent years has __________ middle managers in many organizations.

Select one:

  1. increased the number of
  2. eliminated the jobs of some
  3. strengthened the control of
  4. increased the importance of

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The correct answer is: eliminated the jobs of some

Question 4

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Leadership, coaching, and morale building are all part of a manager’s _________ skills.

Select one:

  1. technical
  2. theoretical
  3. empirical
  4. human relations

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The correct answer is: human relations

Question 5

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The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called:

Select one:

  1. primary management.
  2. middle management.
  3. supervisory management.
  4. secondary management.

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The correct answer is: supervisory management.

Question 6

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____________ skills include the ability to perform tasks of a specific department or job, such as selling (marketing) or bookkeeping (accounting).

Select one:

  1. Conceptual
  2. Departmental
  3. Technical
  4. Tactical

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The correct answer is: Technical

Question 7

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Jenna Raiter, the president and CEO of AutoMotion Auto Service Centers, has asked several managers and employees to help establish a statement to outline the fundamental purposes of their company. The result of this effort is likely to be a document known as a(n):

Select one:

  1. payoff matrix.
  2. mission statement.

Employees and managers often work together to design a mission statement that reflects the organization’s fundamental purposes.

  1. tactical plan.
  2. organization chart.

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The correct answer is: mission statement.

Question 8

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Which of the following techniques would a team of workers be most likely to use if they wanted to evaluate several possible solutions to a specific problem their company needs to solve?

Select one:

  1. PERT
  2. Regression analysis
  3. PMI
  4. MBO

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The correct answer is: PMI

Question 9

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General and divisional managers, plant managers, and deans and department heads at colleges are classified as:

Select one:

  1. middle management.
  2. supervisory management.
  3. top management.
  4. nominal management.

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The correct answer is: middle management.

Question 10

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___________ skills involve a manager’s ability to picture the organization as a whole and the relationships among its various parts.

Select one:

  1. Creative
  2. Technical
  3. Conceptual
  4. Autonomic

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The correct answer is: Conceptual

Question 11

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Supervisory managers spend most of their time on:

Select one:

  1. conceptual and financial skills.
  2. technical and human relations skills.
  3. strategic planning.
  4. external efforts such as meeting with stockholders and other stakeholders.

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The correct answer is: technical and human relations skills.

Question 12

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Kayla is a supervisor who manages a production line. She spends several hours each week developing specific employee work assignments and production schedules for the coming week so that the production department can meet its short-term production objectives. This suggests that a significant component of Kayla’s job involves:

Select one:

  1. strategic planning.
  2. contingency planning.
  3. tactical planning.
  4. operational planning.

Operational planning is the process of setting work standards and schedules necessary to implement tactical objectives. Lower-level managers such as supervisors and department managers usually carry out this type of planning.

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The correct answer is: operational planning.

Question 13

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Small business organizations lack the size required to reap the benefits of labor specialization.

Select one:

True

False

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The correct answer is ‘True’.

Question 14

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A(n) ________________ is a visual device which shows relationships among people and divides the organization’s work.

Select one:

  1. organization chart
  2. Venn diagram
  3. corporate tree
  4. Gantt chart

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The correct answer is: organization chart

Question 15

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In Weber’s view of a bureaucratic organization, the organization demands:

Select one:

  1. a spirit of pride and loyalty among the workers.
  2. cross-functional teams.
  3. clearly established rules and guidelines that to be precisely followed.
  4. self-managed teams.

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The correct answer is: clearly established rules and guidelines that to be precisely followed.

Question 16

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The line of authority that moves from the top of a hierarchy to the lowest level is called the:

Select one:

  1. chain of logic.
  2. chain of command.
  3. organizational design.
  4. delegation of contingent authority.

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The correct answer is: chain of command.

Question 17

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A(n) __________ is used by an organization to show who is accountable for the completion of specific work and who reports to whom.

Select one:

  1. balance sheet
  2. Venn diagram
  3. stakeholder outline
  4. organization chart

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The correct answer is: organization chart

Question 18

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__________ believed that managers were trustworthy and companies would do well if employees simply did what they were told.

Select one:

  1. John Keynes
  2. Adam Smith
  3. Peter Drucker
  4. Max Weber

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The correct answer is: Max Weber

Question 19

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In a bureaucratic organization:

Select one:

  1. departments communicate with each other on a regular basis.
  2. employees follow strict rules and regulations.

Max Weber believed that as organizations grow, it is necessary to define strict rules and guidelines for workers. These rules are created for the purpose of making management’s job easier. The organization will realize more efficiency.

  1. customer satisfaction is the number one priority.
  2. first-line workers are empowered to respond to the needs of customers.

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The correct answer is: employees follow strict rules and regulations.

Question 20

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In Weber’s view of a bureaucratic organization, the role of top management is to:

Select one:

  1. empower workers and enable them to quickly respond to customer wants.
  2. make decisions.
  3. develop the rules and procedures needed to carry out the plans of bureaucrats.
  4. directly supervise front-line employees to better control operations.

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The correct answer is: make decisions.

Question 21

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Max Weber favored which of the following?

Select one:

  1. Inverted organizations
  2. Worker participation in decision making
  3. Staffing and promotions based on qualifications

Weber emphasized job descriptions, written rules, decision guidelines, detailed records, consistent procedures, regulations and policies, and staffing and promotion based on qualifications.

  1. Flat organizations

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The correct answer is: Staffing and promotions based on qualifications

Question 22

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The concept of ____________ suggests that as a firm produces more, the average cost of goods produced goes down.

Select one:

  1. natural growth
  2. survival of the fittest
  3. cost enhancement
  4. economies of scale

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The correct answer is: economies of scale

Question 23

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The purpose of a division of labor and specialization is to improve an employee’s job performance.

Select one:

True

False

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The correct answer is ‘True’.

Question 24

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Organization theorists emerged during the era of mass production, meaning:

Select one:

  1. the development of ways to produce a large quantity of product efficiently.
  2. the development of ways to purchase raw materials in bulk.
  3. the decline in the cost of production due to an increase in the cottage industry.
  4. the era when most companies adopted very similar methods of producing goods and services, which led to standardization of organizational design.

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The correct answer is: the development of ways to produce a large quantity of product efficiently.

Question 25

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One advantage of a bureaucratic organization is that:

Select one:

  1. it is very responsive to the wants and needs of customers.
  2. there are very few layers of management.
  3. it encourages cooperation among different departments within the organization.
  4. employees know they are expected to follow the rules and regulations.

Max Weber believed that as organizations grow, it is necessary to define strict rules and guidelines for workers. These rules are created for the purpose of making management’s job easier. The organization will realize more efficiency.