Question 1

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Which of the following is NOT a law of organizational change?

Select one:

  1. Involve everyone affected by change in making it.
  2. Be prepared to listen and observe.
  3. Trust people and treat them with dignity and respect.
  4. Understand the history behind the current culture.

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The correct answer is: Trust people and treat them with dignity and respect.

Question 2

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Strategies for establishing a quality culture include which of the following?

Select one:

  1. Watching shocking videos
  2. Realization of the work effort
  3. Developing a plan for making the changes
  4. Rebuilding teams

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The correct answer is: Developing a plan for making the changes

Question 3

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Partnering can lead to continual improvements in such key areas as relationships between customers and suppliers, customer satisfaction, and

Select one:

  1. Increased competitiveness
  2. Increased resources
  3. Processes and products 
  4. Quality Control

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The correct answer is: Processes and products

Question 4

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There are several primary reasons why cultural change must either precede or at least parallel the implementation of total quality. Which of the following is NOT a primary reason?

Select one:

  1. Moving to Total Quality takes time.
  2. Employees may not adapt to too many changes. 
  3. It can be difficult to overcome the past
  4. Change cannot occur in a hostile environment

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The correct answer is: Employees may not adapt to too many changes.

Question 5

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Which of the following is a strategy for maintaining a quality culture?

Select one:

  1. Increase the company’s debt-to-assets ratio
  2. Streamline the RFP process
  3. Discourage initiative in favor of SOPs
  4. Keep employees involved 

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The correct answer is: Keep employees involved

Question 6

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The rules for establishing global partnerships are the same as those for establishing domestic partnerships when:

Select one:

  1. Partnerships are based on sound business principles rather than politics
  2. Governments agree to guarantee profits
  3. Governments are influenced
  4. Sound business principles are not allowed to inhibit partnerships

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The correct answer is: Partnerships are based on sound business principles rather than politics

Question 7

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Educational institutions provide which of the following services to help organizations continually improve their people and their processes.

Select one:

  1. On-site customized training
  2. Technical assistance
  3. Consulting services
  4. All of the above 

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The correct answer is: All of the above

Question 8

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Internal partnering occurs at three levels. Which of the following is NOT one of these levels?

Select one:

  1. Team-to-team partnerships
  2. Management-to-management partnerships 
  3. Management-to-employee partnerships
  4. Employee-to-employee partnerships

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The correct answer is: Management-to-management partnerships

Question 9

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The maximum benefits of partnering are realized when all parties in the chain of partners:

Select one:

  1. Are satisfied
  2. Cooperate
  3. Get what they want
  4. Trust each other 

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The correct answer is: Cooperate

Question 10

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Advocates of change:

Select one:

  1. Are often unaware of how a proposed change will be perceived by potential resisters.
  2. Fear a loss of control.
  3. Sometimes fear the unknown.
  4. Are patient with the concerns of resisters.

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