Discuss the importance of users and analysts taking a total quality approach to improve the quality of software design and maintenance.

Total quality approach requires a high level of commitment to the software design and maintenance from both the analyst and the user. The analyst uses the structures walkthrough approach where he/she follows all the resources involved in the software design process especially the end users and the web design developers. The system analyst has to be sure of the objectives of the software and the expectations of the users. The analyst continuously gathers data from the users via surveys/questioners and delivers his/her point of view to the software designers.