Letter: Claim Denial: Expensive Eyeglasses Lost on Plane


Date: March 26, 2016


Kristen Linder-Bowls

534 Cadillac Avenue,

Venice, CA 90034


Dear Ms. Kristen,

On the behalf of Atlantic Northern Airlines, I would like to thank you to have travelled with us. It is our utmost pleasure to serve our customers in the best way possible. We received your letter of complaint regarding the loss of your $400 prescription reading glasses. We are really sorry that you had to go through such an inconvenience. I would like to apologize to you for the inconvenience cause by this incidence at our airlines.

The purpose of this letter is to address your claim of reimbursement for the loss of your precious glasses. Though we take pleasure in helping our customers in the best way possible, I would like to apologize to you that it is against the Atlantic Northern Airline’s policy to refund cash. As you said in your letter that you left your seat at Denver International Airport for half an hour between the flights. We would not be sure about what happened to your glasses as the cleaning staff has to perform their task of cleaning the airplane in a hurry in such short break between the flights.

To compensate your loss and inconvenience, I have enclosed a travel voucher worth $400 with this letter that can be used in payments for Atlantic Northern Airlines tickets. I would again like to extend our apologies for your inconvenience.

Please do not hesitate to contact me for any further information.


Best Regards,



Customer relations department

Atlantic Northern Airlines (ANA)