Improving quality, especially in production processes, leads to less rework, scrap and warranty issues. Higher productivity takes place as a result. Increases in quality help firms both increase sales and lower costs. Increases in customer service quality and customer response can lead to increases in sales.
The Baldrige program overseas the nation’s only presidential award for performance excellence. In 2015, 26 organizations applied for the Baldrige awards. The Baldrige evaluation process is one of the best, cost effective processes. Here the assessment is made by bringing a rigorous, objective, external viewpoint to organizations internal improvement process, a team of experts examines the organization objectively and identifies the strengths and opportunities to improve. 5-8 experts from independent board of examiners reviews each application by spending at least 300 hours and the site visited applicants receives more than 1000 hours of review. Each applicant receives a written report of its strengths for improvements based on the examination of its award application. Organizations use the reports in their strategic planning. It helps achieve organization better coordination and consistency among plans, actions, results etc.The criteria helps organization channel activities in consistent directions. innovations and decision making.
- Create a constant purpose toward improvement.
- Improve constantly and forever.
- Break down barriers between departments.
1, continuous improvement
- Employee empowerment
- Just in time
- Taguchi concepts
- Knowledge of TQM tools
- W. Edwards Deming:He gave “14 points for management”and his system of thought he called the “System of Profound Knowledge”.Deming made a significant contribution to Japan’s later reputation for innovative, high-quality products, and for its economic power.
- Joseph M. Juran:He introduced the concepts of “Top management commitment” and “Fitness for use”.He is principally remembered as an evangelist for quality and quality management, having written several influential books on those subjects.
- Philip B. Crosby:His concepts of “Quality is Free” and “Zero Defects” were revolutionary.His belief was that an organization that established a quality program will see savings returns that more than pay off the cost of the quality program
Cause and Effect (Ishikawa / fishbone) Diagrams
Run Charts and Control Charts
Scatter plots and Correlation Analysis
it could make ppl scared so they wouldn’t think properly or work properly nd they would be scared nd might stuff up on a job or project
A university can control the quality of its output by the following ways:
Establishing educational standards according to the rules and regulatons of the concerned authorities
Procurement of highly intellectual faculty
Developing effective evaluation and feedback systems
Providing more practical approach to the students along with the theoritical knowledge of the subject
Management should be competent to make innovations and maintain flexibility in the courses and functioning of university
Quality loos function
Target oriented quality
When to Use a Pareto Chart. When analyzing data about the frequency of problems or causes in a process. When there are manyproblems or causes and you want to focus on the most significant. When analyzing broad causes by looking at their specific components.