What are the three basic steps a supervisor should follow when performing the controlling function? Describe them.
The three steps that a supervisor should follow when performing the controlling function are:
- Set standards: This is the criteria against which the results are evaluated. The supervisor sets these standards and expects the staff members to achieve these standards.
- Appraise performance against standards: The supervisor then check how close the standards have been followed and appraises the performance of the staff in relations to the closeness of achievements to the set standards.
- Take corrective action: At this level, the supervisor advises corrections and improvements.