Interactive Voice Response (IVR) system script for a student grade inquiry

1. System accepts the call.
2. System plays a welcome message. Asks the student to choose an option:

• Press or say “1” for your grade inquiries.
• Press or say “2” for all other inquiries.

(Student presses or says “1”)

3. System asks the student for their “Name”.

• Please say you’re “Name”.

(If the system identifies the name in the database it proceeds to step 5 otherwise it proceeds to step 4)

4. Sorry, the system could not identify your name, please spell you name.
5. System requests the student’s date of birth.

Please say or key in your date of birth in the format “month, day and year”.

(Student says or keys in the registration number)

6. System requests the student’s registration number.

• Please say or key in your registration number from the dial pad.

(Student says or keys in the registration number)

7. System asks to select a course.

• Please say your course code.

(The system fetches the grades from the database for the requested course)

8. System asks for another course if any.

• Would you like to know the grades for another course?
• Please say “yes” or press“1” for another course.

(If this option is selected, the system goes to Step 6.)

• Please say “no” or press “2” to exit the system.

(If this option is selected the system plays good bye message)

• Please say “main menu” or press “0” to go to the main menu.

(If this option is selected, the system goes to Step 2)