RECOGNIZING NONVERBAL CUES—A VIDEO EXERCISE

This exercise uses either the Corporate Furniture video segments.

Carefully watch the video tape segment supplied by your professor.  Use the space below to take note of all nonverbal cues you recognized.  Be prepared to discuss the meaning of the cues you list.

Cues Provided by the Buyer(s)

 

  Cues Provided by the Salesperson(s)

 

Positive Cues:   Positive Cues:
Nodding                Smiling
Eye Contact                Pleasant Expressions
Leaning Forward                Eye Contact
     
Negative Cues:   Negative Cues:
Leaning Backwards                Crossed Hands
Shaking Head                Little Change in Expressions
Crossed Hands    
Furrowed Brow    
Pursed Lips