Question 1

Which of the following is not a common media for a help message:

Audio
Cartoons

 

Text
Video
   

 

Question 2

Which of the following is not a part of Carroll’s guidelines for the content of a manual.

Support error correction
Action-oriented approach

 

Ensuring put in task domain
Appendices for error messages

 

Question 3

Which of the following would be a feature of on line help but not part of the paper copy.

Index
Bookmarks

 

Table of Contents
Glossary

 

Question 4

This type of help takes note of the user’s interaction history:

Intelligent
Unobtrusive

 

Context-sensitive
Indexed

 

Question 5

Learning what you need when you need it is referred to as:

Need-based learning
Just-in-time learning

 

Detailed learning
Focused learning

 

Question 6

Which of the following is NOT a tip for preparing effective FAQs?

Make sure common questions
Use customers language

 

Keep them well organized
Make answers short

 

Question 7

Which of the following techniques is NOT commonly used to make keyboards portable but still easy to use?

Minimize the size
Reduce key size to a minimum

 

Project the keyboard
Reduce number of keys

 

Question 8

When was the first on-line handwriting recognition tool introduced:

1957
2013

 

1992
1938

 

Question 9

Which of the following is NOT a standard guideline when developing error messages:

Use strong tone to make sure user understands they made a mistake
Make messages suitable for novices

 

Make messages specific
Use Codes

 

Question 10

Using human qualities in your design of help features is termed:

Nonanthropomorphic
Antropologic

 

Anthropomorphic
Animation

 

Question 11

Assessing when the layout of a screen is in line with the task the user is attempting to do is referred to as:

Layout appropriateness
Field sequencing

 

Layout optimization
Field appropriateness

 

Question 12

Which of these is NOT one of the top ten mistakes in web design:

Burying information deep into the website
Small text size

 

Poor forms
Making links obvious

 

Question 13

Which of the following is NOT one of the standard housekeeping techniques used when designing a windows-based systems:

Use large displays
Changing window size

 

Closing the window
Open & closing window

 

Question 14

Which of the following is NOT one of the standard color guidelines:

Limited the number & amount of colors
Design for monochrome first

 

Use bright colors to alert user to sight functionality
Make color selection under user control

 

Question 15

Which of the following is a major advantage of using color on a website?

Color fidelity on various screens
Can evoke emotional reactions

 

Easy for users to print
Supports the task

 

Question 16

How should color be used effectively in an error message?

Make display interesting
Dissipate anger

 

Draw attention to warning
Evoke fear

 

Question 17

Which of the following is not a typical response if the system is slow?

Frustration
Annoyance

 

Anger
Peacefulness

 

Question 18

The number of seconds from the time a user initiate an activity until the user enters the next action is termed:

Responsiveness
Response time

 

Online awareness
User think time

 

Question 19

What length of time for a web page to respond would be considered to adversely affect a user’s productivity.

30 sec
15 sec

 

5 Sec  
1 Sec

 

Question 20

These techniques are used to provide reassuring feedback than is both informative and fun.

Headings
Expressive Interfaces

 

Error Messages
Titles