IT Quiz
Question 1
Which of the following is not a common media for a help message:
| Audio | |
| Cartoons |
| Text | |
| Video | |
Question 2
Which of the following is not a part of Carroll’s guidelines for the content of a manual.
| Support error correction | |
| Action-oriented approach |
| Ensuring put in task domain | |
| Appendices for error messages |
Question 3
Which of the following would be a feature of on line help but not part of the paper copy.
| Index | |
| Bookmarks |
| Table of Contents | |
| Glossary |
Question 4
This type of help takes note of the user’s interaction history:
| Intelligent | |
| Unobtrusive |
| Context-sensitive | |
| Indexed |
Question 5
Learning what you need when you need it is referred to as:
| Need-based learning | |
| Just-in-time learning |
| Detailed learning | |
| Focused learning |
Question 6
Which of the following is NOT a tip for preparing effective FAQs?
| Make sure common questions | |
| Use customers language |
| Keep them well organized | |
| Make answers short |
Question 7
Which of the following techniques is NOT commonly used to make keyboards portable but still easy to use?
| Minimize the size | |
| Reduce key size to a minimum |
| Project the keyboard | |
| Reduce number of keys |
Question 8
When was the first on-line handwriting recognition tool introduced:
| 1957 | |
| 2013 |
| 1992 | |
| 1938 |
Question 9
Which of the following is NOT a standard guideline when developing error messages:
| Use strong tone to make sure user understands they made a mistake | |
| Make messages suitable for novices |
| Make messages specific | |
| Use Codes |
Question 10
Using human qualities in your design of help features is termed:
| Nonanthropomorphic | |
| Antropologic |
| Anthropomorphic | |
| Animation |
Question 11
Assessing when the layout of a screen is in line with the task the user is attempting to do is referred to as:
| Layout appropriateness | |
| Field sequencing |
| Layout optimization | |
| Field appropriateness |
Question 12
Which of these is NOT one of the top ten mistakes in web design:
| Burying information deep into the website | |
| Small text size |
| Poor forms | |
| Making links obvious |
Question 13
Which of the following is NOT one of the standard housekeeping techniques used when designing a windows-based systems:
| Use large displays | |
| Changing window size |
| Closing the window | |
| Open & closing window |
Question 14
Which of the following is NOT one of the standard color guidelines:
| Limited the number & amount of colors | |
| Design for monochrome first |
| Use bright colors to alert user to sight functionality | |
| Make color selection under user control |
Question 15
Which of the following is a major advantage of using color on a website?
| Color fidelity on various screens | |
| Can evoke emotional reactions |
| Easy for users to print | |
| Supports the task |
Question 16
How should color be used effectively in an error message?
| Make display interesting | |
| Dissipate anger |
| Draw attention to warning | |
| Evoke fear |
Question 17
Which of the following is not a typical response if the system is slow?
| Frustration | |
| Annoyance |
| Anger | |
| Peacefulness |
Question 18
The number of seconds from the time a user initiate an activity until the user enters the next action is termed:
| Responsiveness | |
| Response time |
| Online awareness | |
| User think time |
Question 19
What length of time for a web page to respond would be considered to adversely affect a user’s productivity.
| 30 sec | |
| 15 sec |
| 5 Sec | ||
| 1 Sec | ||
Question 20
These techniques are used to provide reassuring feedback than is both informative and fun.
| Headings | |
| Expressive Interfaces |
| Error Messages | |
| Titles |
