Question 1

Which of the following is not a common media for a help message:





Question 2

Which of the following is not a part of Carroll’s guidelines for the content of a manual.

Support error correction
Action-oriented approach


Ensuring put in task domain
Appendices for error messages


Question 3

Which of the following would be a feature of on line help but not part of the paper copy.



Table of Contents


Question 4

This type of help takes note of the user’s interaction history:





Question 5

Learning what you need when you need it is referred to as:

Need-based learning
Just-in-time learning


Detailed learning
Focused learning


Question 6

Which of the following is NOT a tip for preparing effective FAQs?

Make sure common questions
Use customers language


Keep them well organized
Make answers short


Question 7

Which of the following techniques is NOT commonly used to make keyboards portable but still easy to use?

Minimize the size
Reduce key size to a minimum


Project the keyboard
Reduce number of keys


Question 8

When was the first on-line handwriting recognition tool introduced:





Question 9

Which of the following is NOT a standard guideline when developing error messages:

Use strong tone to make sure user understands they made a mistake
Make messages suitable for novices


Make messages specific
Use Codes


Question 10

Using human qualities in your design of help features is termed:





Question 11

Assessing when the layout of a screen is in line with the task the user is attempting to do is referred to as:

Layout appropriateness
Field sequencing


Layout optimization
Field appropriateness


Question 12

Which of these is NOT one of the top ten mistakes in web design:

Burying information deep into the website
Small text size


Poor forms
Making links obvious


Question 13

Which of the following is NOT one of the standard housekeeping techniques used when designing a windows-based systems:

Use large displays
Changing window size


Closing the window
Open & closing window


Question 14

Which of the following is NOT one of the standard color guidelines:

Limited the number & amount of colors
Design for monochrome first


Use bright colors to alert user to sight functionality
Make color selection under user control


Question 15

Which of the following is a major advantage of using color on a website?

Color fidelity on various screens
Can evoke emotional reactions


Easy for users to print
Supports the task


Question 16

How should color be used effectively in an error message?

Make display interesting
Dissipate anger


Draw attention to warning
Evoke fear


Question 17

Which of the following is not a typical response if the system is slow?





Question 18

The number of seconds from the time a user initiate an activity until the user enters the next action is termed:

Response time


Online awareness
User think time


Question 19

What length of time for a web page to respond would be considered to adversely affect a user’s productivity.

30 sec
15 sec


5 Sec  
1 Sec


Question 20

These techniques are used to provide reassuring feedback than is both informative and fun.

Expressive Interfaces


Error Messages