Compare and contrast the use of Microsoft GP 10
in Payment Documents’ Management (business area) with
SAP ECC ERP 6.0 in
Payment Documents’ Management
The SAP Enterprise Resource Planning system, (SAP R /3) is founded on an integrated system whereby the needed functionalities for running an enterprise are provided through one system. Among the major benefits of adopting such an approach includes workflows and seamless integration of the diverse business processes within an enterprise. Through such integration forums, there is the ensured consistency of the business information. Furthermore, the functionalities for SAP R /3 is divided into different modules which are dedicated to the business functioning in an enterprise. Major modules include a number of business processes which address the wants and requirements of an enterprise. They can be grouped into financials and human resources management. All modules are available on the installation media; customers are free to decide what modules should be implemented.
Payment Document Management characterizes a platform or module that will permit an individual to enter transactions for sales as well as purchasing by adopting various payment methods besides cash, check, cash and credit cards. It is a concept that has been used in many other countries apart from U.S. This system accepts non-cash transactions as well as instruments of sale whereby individuals are required to possess a checkbook act that works as a holding account for the actual checkbook. As a result, this acts to cause a change in the perspective and functionality for cash in receivable management. In essence, it is not necessary to have the module installed in a US mode. However, when one has a US install and discovers that the cash receipt does not have the capability to save, then, the distribution is not guaranteed to default in, nor will other performances associated with payment for purchases or sale. If this is the case, it is necessary to cross check the resulting dynamics, and adjust the file to ensure the module 2150 payment document management is well placed.
While upgrading the old SAP ERP one should always focus on some vital aspect regarding personnel technicalities, the issue with changing system or an upgrade is an adaption of the workers morale more so if changes various aspect thus it is important to have are training course in the case of such a change. It may take a while to get trained in the new version or ERP but there is no stopping from the profit sharing dominance, and your organization will curve a niche in the business world. The compatibility of the old system and the new system is the factor to consider. The SAP ERP ECC 6.0 Ability to send changes through net weaver system that is robust from front end to back end ensure no loss of information while Microsoft Dynamic GP is data entered information can be back up to ensure a smooth transfer of information from one system to the other. The quantity of information in a transfer is the factor to consider. Managers should be keen to keep a watch on what additional hardware or other technicalities are required to be installed to make the up gradation successful.
After performing these entire tasks, one rightly submits the files to perform risk assessment, discounting and collection bank. The concept of Payment Document Management utilizes general information for Payables Management as well as modules governing Receivables Management while updating the ledger account modules. However, making good use of Payment Document Management, it is paramount to familiarize with features that define the system as outlined in the user guide, setup guide, administrator guide. A number of components as outlined in the documentation have an optional capability feature and can thus be acquired from Microsoft Dynamics GP (Carvalho & Johansson, 2012). Some countries in Europe and Latin America have adopted payment documents that include bills of exchange and promissory note along with transacting in cash, checks and credit cards.
Such payment methods have been captured by Payment Document Management since it gives an opportunity for users to enter receipts and payments. However, though, payment documents without a specific due date can be cleared any time. On the other hand, those documents with specified due dates should particularly be settled after the due dates. If an individual receives payments for these documents before the stipulated dates, then, the creditor ought to submit the documents to a bank entity for collection. It is the duty for the banking institutions to perform risk assessment procedures and thereby assigning risk levels to the debtors (Padhi, 2013). On the basis of such assessment procedures, it’s the bank’s decision on which documents to accept. Payment is given to the creditors for the documents amount accruing after a deduction of the discount and commission. Finally, the bank avails the appropriate documents to the debtors within the stipulated timelines and collects the settlement. (Honey, 2010)
CRM is inclusive of diverse aspects that touch on payment documents’ management such as sales, customer service, and analysis. The sales aspect is inclusive of matters of accounts management and opportunity management and, in addition, has numerous links with the temporary Enterprise Resource Planning (ERP) frameworks (Padhi, 2013). On the other hand, the Customer Service component forms a connection between elements such as service and complaints which have a relationship with the interactions between the Microsoft and its customers. As a result, integration between Payment documents’ management and CRM functionality involves numerous multi-departmental involvement whose range is from marketing to management of accounts alongside ERP links. Finally, Payment documents’ management and the analysis matters for inter-departmental concerns is a major aspect of CRM (Crosson & Segovia, 2010). Additionally, new technologies are introduced in a bid to help reach out to the customer. Considering all factors and inclusive of all the technologies and multi-departmental needs, considerations for the strategic approach is essential in the evaluation of Payment documents’ management solutions. It is essential to define a proper CRM strategy and hence the integration areas for the existing legacy ERP. Determination of the levels of integration is necessary for strategy development. There are diverse levels of integration which range from real-time integration processes and in consideration with actual Payment documents’ management procedures that work with the backend ERP (Crosson & Segovia, 2010) in a bid to batch prices with external uses hence extending the ERP systems. For instance, emerging technologies such as social media and mobile apps can be integrated into the Payment documents’ management and CRM processes.
Understanding the concept of SAP and Microsoft CRM begins with some history on Megalith in Newgrange, built in 3000 BC and which is a historical monument located in Ireland. For the longest duration, the room remains dark except for one time in every year in the morning of the shortest day. During this day, the sunlight reaches the room and floods but just for minutes hence making it a very spectacular occurrence that is disseminated over the internet. What relationship does the Megalith in Newgrange have with aspects of SAP and Microsoft CRM? The consumers’ demand in modern days is actually in Real-Time (Crosson & Segovia, 2010). They only serve their needs with accuracy and completeness of the information that is served well as per the needs. This has a similar relationship like the aligning of the sunlight with the winter solstice in Newgrange along with it’s causing a spectacular occurrence when the sun rays reach the central room.
Consequently, it is a similar scenario in aligning CRM so that they seemingly read from the same script regarding the requirements and cycles of the target consumer groups. Further, there is a need to evaluate the lead Customer Relationship Management (CRM) options with regard to SAP and Microsoft GP 10 as pertains its customer base. In essence, the evaluation should concentrate on key differentiators and making use of the Accelerated SAP (ASAP) alongside its implementation methods which must adhere to the proven processes for SAP CRM implementation (Crosson & Segovia, 2010). When completed we engage a comparison strategy with benefits of SAP CRM implementation plan and affiliated likely benefits of Microsoft CRM Implementation. Such considerations are key in highlighting the major differences and are indeed helpful in one’s decision-making process.
As previously discussed, there is much significance attached to SAP products because SAP ECC is not only inclusive of Interaction Center and the general call center functionality nor is it for Payment documentation in the ecommerce but is behind the integration with other SAP modules. For instance, a customer’s information as well as payment documentation data should be obtained from the SAP ERP Central Components (SAP ECC) (Duncan & Liley, 2009). The next section provides an overview of all the essential SAP products. In so doing, we get to comprehensively understand the options availed when an integration procedure is initiated for instance between Microsoft CRM and SAP ECC. Moreover, SAP is famously recognized because of its SAP R/3 product, which has gone further than the final evolution especially after the release of version 4.7 prior to its renaming to SAP ECC. The latter modules are composed of major functionality modules adopted in the payment management systems including Financials/Controlling, materials management, and Human Resources.
The combination of different modules is characteristically proved to be a robust Enterprise Resource Planning (ERP) platform. The ideology concept of combining the contemporary ERP modules with those having new additional functionalities is referred to as mySAP Business Suite. As a result of the proliferation of the need to integrate not just new SAP modules but also the applications from other entities, diverse forms of mitigation measures have been outlined. The major reasons behind this are to establish integration of SAP data with numerous other systems by use of web services. From this, the integration between SAP ECC and Microsoft can be handled by use of NetWeaver (Carvalho & Johansson, 2012) which is designed to apply ‘adapters’. These adapters are prepared in advance to establish connections for particular applications. For instance, it is easy to find adapters that make connections for SAP Master along with external eCommerce.
In modern times, these modules have been composed into a more advanced product called ECC (ERP Central Components). The ever rising market needs such as Payment documentation are considered as separate business applications which ought to be integrated with the ECC systems through engagement of the SAP NetWeaver platform. The latter is a mitigation component that establishes a connection with different systems and their diverse forms of data by application of connectors. Though NetWeaver is a much less known product from SAP, the fact is that it is regarded as being a necessary and more so a strategic element for the entire SAP portfolio and aligns with web services from diverse sources and establishes connections to allow them to create some integrated user experience (Carvalho & Johansson, 2012). Furthermore, SAP has recently added SAP Business ONE as well as SAP ByDesign on their profile. Actual B1 power is leveraged whenever it is used in concert with NetWeaver and a connection established to legacy All-In-One platform.
Microsoft Dynamics GP10 is the 2010 release of this line of Microsoft’s ERP system. There are 4 different offerings in the Dynamics product line: SL, NAV, GP and AX (Lorente & Lorente, 2013). Dynamics SL is the ERP offering that handles basic project management and accounting across multiple divisions of a firm. It is targeted specifically to government contractors, distribution firms, and construction management corporations. Dynamics NAV is a comprehensive ERP suite that is targeted at mid-size companies. It incorporates more than just the basic PM and accounting functions that SL offers but are most cost effective for the mid-sized company that needs an ERP solution. Dynamics GP, the system discussed in this analysis, is used by more than 41,000 customers throughout the world (Lorente & Lorente, 2013). Like NAV, it moves beyond basic financials and operations functions and is a complete ERP solution (Duncan & Liley, 2009). Microsoft touts this system as requiring lower implementation, and long-term maintenance costs, than similar SAP or Oracle products (Microsoft, 2011). Dynamics GP offers financial, human resources, project management, supply chain, sales and marketing, manufacturing, and services information functionalities. It also offers basic business intelligence reporting. Dynamics AX is Microsoft’s Cadillac program. It is the complete ERP solution for larger corporations. It is tailored for global corporations, as well as the state of the art manufacturing firms, and several other industries. AX offers all of the functionalities of GP and more in-depth business intelligence reporting, as well as information on environmental sustainability since the green movement in the US, has really taken hold
In this phase, one is required to connect the ‘building block’ selected measures with the actual systems of SAP by use of T coding. With this consideration, the major learning point is affiliated with previous efforts’ endeavor for scoping the Payment documentation functionality and can be leveraged hence leading to a pre-selection process in the actual SAP system. In essence, only the important modules and features should be subjected to activation and availed for further configuration. Achieving this is by making entry provisions for the SAP Solution builder as well as the T coding as stated above. The other option is on selecting the ‘solution scope file’ and then the ‘solution XML.’ In that selection, it is recommended that one selects an XML file in which the SAP system interprets with ease and then determines the relevant modules to one’s project. With regard to the selected criteria, one is bound to utilize the sample data which is readily available by adopting the SAP portal access. In this manner, it is possible to allow for testing and verification processes within the system.
The SAP ERP Central Component (ECC) is the follow up to SAP’s R/3 system. The SAP ERP is part of the SAP Business Suite, which is a software suite designed to help companies optimize their business functions. The SAP ERP system consists of 4 different modules: Financials, Human Capital Management, Operations and Corporate Services. Financials offers core accounting and financial processes to enable firms to accurately track expenses, revenues, receivables, profit and various other accounting/finance functionalities. Human Capital Management contains the human resources, payroll, talent management (recruitment, training, promotions, etc.), and workforce analysis functions. Operations contain functions for the purchasing, research and development, manufacturing and sales and service divisions of the firm. The SAP systems provide numerous capabilities for the HR Department to use in performing their tasks. SAP focuses on aligning the strategic objectives of the firm with the actions of the workforce, and on achieving high levels of process efficiency. First is the management of talents whereby the SAP system (Crosson & Segovia, 2010) provides numerous distinct options for the recruitment and advancement of the workforce of a firm. Considering talent management, the firm is tasked with recruiting a workforce for the company. Also, they monitor the performance of the employee taskforce as well as writing performance reviews in the firm’s system. This information is paramount for the companies to run SAP and utilization of the succession management application that facilitates the organization and fast tracking of high performing employees. Secondly, the HR and Payroll provides the very primary elements of HR functions with modules that include management, timely reports, and payroll. Such a functional component is bound to meet the very basic needs of the HR department.
There is a high burden for all values of integration that are affiliated with the integration of SAP Solutions including SAP ECC. Although the SAP ECC Best Practices provide a viable platform for reducing complexity and getting started with the process of implementation fast enough, it is also the procedure for SAP Payment management to extend their functionality towards better customer relations. It is, therefore, possible to make a decision in support or against SAP ECC while making considerations for Microsoft GP 10. Microsoft has its abilities an ERP solution portfolio with a range from Microsoft GP (Great Plains), (Carvalho & Johansson, 2012) to Microsoft Navision (NAV) and also Microsoft Axapta (AX). With such elements, it is rather clear that integration with Microsoft Operating Systems, the Payment documentation management must be inclusive of the active directory for security and Calendar application. The company must with no doubt begin to expand towards the mobile market. Recently, SAP acquired Sybase, which is the company responsible for initial development of SQL Server in the earlier years. Now that today they have developed a robust portfolio within mobile markets, Microsoft has continued to dedicate more efforts towards their operating systems footprint and also offering smartphones with an ability to utilize Microsoft Office products as well as services. (Crosson & Segovia, 2010)
Services are distributed on many application servers, and a message server helps in maintaining communication between various soft wares. The format assist in the distribution of different workload according to servers available. Services are distributed on many application servers, and a message server helps in maintaining communication between many application servers. This design helps in distributing the workload according to the availability of the server with every new user. The work of server is to store, retrieval and modify. This architecture of R/3 has enabled integration of other modules with the central and frequently used modules apart from users and speed. The key modules of the company were at the one place while all the activities within those modules could be reflected in other related modules in real time. This also immensely improved the performance of reporting and analytical tools and management of different divisions working at different locations. It has tremendously improved the performance of reporting and analytical tools and management of different divisions working at various places. This has enabled management of business workflow even at a divisional level that makes application extremely user-friendly. It provides smooth and perfect integration with other modern non-SAP application (Carvalho & Johansson, 2012). It can comply with different levels of IT infrastructure in contrast with SAP R/2 architecture that used to run on mainframe systems thus easy adoption system. All organization are technologically advanced and use the available ERP systems in the world. SAP recognition as one of the best ERP system and its ability to handle hundreds of transaction at the same time.
Due to ever changing technology, chances of technologic advancement is necessary to control more emerging and demanding works thus performance is crucial than the previous system of ERP. There is a need to develop a cost efficient and easy to maintain in the long term as this hinder technology uptake as the more the upgrade, the more it is expensive to maintaining an ERP system. The implementation of the ERP Finance Module is a crucial component for all kinds of organizations whether small or large scale. This module is a foundation for many ERP software systems. Indeed, it is capable of gathering financial information that hails from diverse various functional sections and thus generating significant financial reports including the ledger, balance sheet as well as financial statements. The Production Module is significantly seen in the development of manufacturing requirements planning (MRP) II into ERP, and although vendors are developing stronger software for production planning, consulting companies have too gathered massive knowledge for the realization of production planning module. The latter Production module is credited for its optimization of manufacturing capacities to utilize the components and material resources that are sourced from historical productions. Another famously utilized ERP module is the Human Resource package that ensures proper functioning of the management for human resource components as well as human capital.
From the previous sections, the ideal composition of Payment documents’ management are not merely the features, but through the strategic directions chosen by Microsoft (Carvalho & Johansson, 2012). However, it is essential that one becomes aware of the present types available from SAP that is, CRM – V2.70 is the present version. The SAP ERP offer a solution that is duly installed as a standalone mitigation measure or may be integrated with the major products of SAP. Indeed, the SAP All-In-One product is presented in a pre-configured state in order to realize the objectives of particular industries. In this regard, an industry’s settings are founded on the platform referred to as ‘industry best practices,’ which basically documents specialized features and those that are unique to certain functionalities. For long, SAP has been known for the ERP integration suite commonly known as SAP R/3 (Carvalho & Johansson, 2012). The latter is more of an enterprise ‘application,’ because many companies were in possession of other forms of applications that managed their business operations. SAP R/3 integrates all the departmental components into one combination of modules whose range is on associated with different payment documents’ management features such as material management, sales, and distribution, etc.
Also, they promote the maintenance of a routinely complete employees’ database that includes contacts, components of a salary, performance analysis and matters regarding job promotion among the employees. An advanced HR module ought to be incorporated within the knowledge management frameworks in a bid to ensure optimality in the utilization of expertise for employees. Ultimately, the Purchasing module facilitates streamlining of the process of procurement of raw materials. This practice is designed to automate the process of identification of potential suppliers, price negotiation, preparation of purchase order to the suppliers, and a billing procedure. To ensure a proper running of processes, the Purchase module is must be integrated with both the inventory control and production modules.
The ERP SAP system is quite challenging to operate and must be regarded as being a program that is command based as opposed to pointing and click. SAP is indeed a good program in that, users easily adapt to using the system, and is very friendly and a much more powerful program. This is well aligned with the expectations because SAP has for many years produced ERP systems. However, the management ought to consider several factors before selecting an ERP system. Although the above-discussed factors don’t compose all the factors, they at least contain the most important ones which the management must put into consideration when implementing an ERP system. When these factors among others are implemented, the management is at liberty to choose any system on the basis of personal preferences since their functions have similarities.
There are many similarities and less of difference among the ERP systems concerning functionality. ERP system varies in the creation of various items and its operation within the system. SAP ERP ECC6.0 has the most complex system of registering details into the system unlike Microsoft dynamic this is because it has some features inbuilt application for payroll management. This requires training and capacity to handle unlike Microsoft Dynamic GP, which setup is easy as it is just a click on functionality and opens up a variety of options within one payment management functionality. SAP ERP ECC 6.0 method of creation items in the payment system is a process where the order done, unlike Microsoft Dynamic GP systems where they pop up now and then when creating the functions. The ability of SAP ERP ECC 6.0 to create more than one unit at a time than other systems ensures it remains efficient in planning and resources allocation of payments done procedurally. In a case of details left out or mistake editing, data is easy as well tracing as the payment notes of details, unlike SAP ERP ECC 6.0 system when one unit has store ultimately brought down or edited alone.
Figure 1: General Ledger Posting for Fixed Assets in SAP
Figure 2: General Ledger Microsoft GP 10
Figure 3: Data Entry View (SAP)
Figure 4: Sales Transaction Entry (Microsoft GP 10)
This ensures that SAP ERP ECC 6.0 provides precision and is keen on details thus guarantee the allocation of payment resources happens as intended and not as a mistake. Before starting the SAP ERP, ECC 6.0 unlike from Microsoft tend to bring information on the first window whereas SAP can navigate to particular details. The ability to bring out the information need saves time and resources for tracking items as a result of the networking system. While the SAP ERP, ECC 6.0 has much information filled with particular projects, M Microsoft Dynamic GP skips this. This implies that allocating items, SAP ERP ECC 6.0 would only assign general constancy consideration. Although as most ERP systems use in payment management system across the globe they tend to share the similar structure with the only variation on different compensation method and organization structures. It is always up to a company to customize the ERP system as per its organizations structures. The SAP ECC 6.0 stands out in the market due to the following its capacity to handle information transaction fast and reliability to the multi-task various operation without slowing down than Microsoft Dynamic GP. Its ability to R/3 systems ensures payment management is the fast track and responses given, unlike the Microsoft GP.
Although Microsoft GP can be in a broad range of industries unlike for SAP ECC 6.0 which is mostly in use in big companies that require streamline of business processes as a high influx of transaction carried. Microsoft Dynamics GP has much documentation that can’t be updated you have to recreate them thus deleting an initial version of origin which causes much work i.e. Data entered manually unlike SAP ERP ECC 6.0 which condenses various document of a related items into one item. Microsoft Dynamic GP has one of the best core accounting functionality that are the best for mid-sized companies. The user interface for is friendly and easy to learn although Microsoft GP has friendliness its reporting tools often require consulting skills to develop. It also lacks features that can enhance its usage .e.g. copy –paste options. Financial reporting is easy to handle as processing is within the system and the ability to have time integrated ensures generating of payroll is short and timely. The Microsoft Dynamic GP has slow processing that hinders the amount of work done mostly data entry requirements e .g sales records.
SAP ERP ECC 6.0 offers a whole centralized system that is an excellent option for companies that need a centralized fully integrated system that is back end and front end using sap net weaver technology that is high and health for financial and payments management solutions of globalized company. Although SAP ERP ECC 6.0 has a very active system, it is not user-friendly as it has very standard visualizations tools and complex system that require an expert. This is because SAP ERP ECC 6.0 has robust security options and unlimited data capacity. It is also easy to transfer changes from one end to another. The technicality of trying to customize SAP ERP ECC 6.0requires much vigorous testing and know how. Microsoft Dynamic GP provides for pay calculation, and benefits plan administration, in addition to managing direct deposit, salary revisions, and payroll tracking (Khan & United States, 2012, p. 58.). While SAP ERP ECC6.0 does not have Pay feature calculation but has benefited plan administration. It has feature direct deposit files and feature Salary revision and increment management and feature Reimbursement management.
The following table summarizes the content above
|DETAILS||SAP ERP ECC 6.0||MICROSOFT DYNAMIC GP|
|COMPARTIBILITY OF THE SYSTEM||It is able to adapt to version similar to it only.||It is only adapt to external software that enhances its capacity and those of similar to it. This ensure wide usage.|
|NETWORKING CAPACITY||It is able to connect with other through its main server which is located at particular point. Payment transfer file is easy.||It is not capable to connect only through other ways .e.g. internet connection.|
|INTERFACE USE||Its interface is not friendly and only expert are able to use it.||It has a friendly interface which is easy to use.|
|CUSTOMISATION CAPABILITY||It is hard to customize as the module inbuilt are program as its working ability.||It is easy to change or add peripheral software to assist its working ability.|
|PAYMENT DOCUMENTATION DATA||It has ability of sharing and networking to enhance for a large organization payments||It is limited to particular location where it is used .it only accessible to staff.|
|INFORMATION CAPACITY BUILD UP||It has ability to handle large information which may contains details and payment transfer.||It has limited capacity on the amount of data it can handle.|
|USE DETAILS||It’s mainly used by globalized companies which have a lot of details in common.||It is used by medium sized companies which are centralized in particular regions.|
Table 1: Comparative Analysis Summary
Factors that manager should consider when deciding which system should best support a given business environment is dependent on the range of factors. The manager should consider the cost of buying a particular system of enterprise resource planning as each has cost that varies from each other. An SAP ERP ECC 6.0 is the more costly than any other ERP in the market as a result of its functional speed, networking ability thus unification of various branches and level of integrity involved in data handling and security. Thus is more suitable for large companies that are global based unlike Microsoft dynamic that is efficient and less expensive with a limitation of speed and integrity.
The amount of data handled by a particular company is a factor to consider if it is much information that is bulk and require ample spacing then SAP ERP ECC 6.0 is the solution as it can store much information, unlike Microsoft Dynamic GP that has the limitation of capacity handling of data (Carvalho & Johansson, 2012, p. 60).The sensitivity of data processing is a factor that manager need to consider when deciding which particular system to buy. SAP ERP ECC 6.0 has tripled installed security that requires many technics on ABAP model to crack the system. This ensures the level of breach of security parameters contains, and no information gets lost or spread that might spill the company policy and secrets out. The Microsoft dynamic system is not enhanced as it does not have networking ability thus for a security breach it can only internally issue (Khan & United States, 2012, p. 85).The number of clients a company handle is a requirement to think about when thinking of buying an ERP system. The Microsoft Dynamic GP has a user-friendly interface that is easy to operate and handle by client and staff while it limits to a particular number of the transaction (Khan & United States, 2012, p. 78).The SAP ERP ECC 6.0 can handle any number at any time as its processing of a transaction is the brief while as the interface is complicated to operate and manage for a client and only expertise staff can handle.
The compatibility of the old system and the new system is the factor to consider. The SAP ERP ECC 6.0 Ability to send changes through net weaver system that is robust from front end to back end ensure no loss of information while Microsoft Dynamic GP is data entered information can be back up to ensure a smooth transfer of information from one system to the other (Carvalho & Johansson, 2012, p. 25). The quantity of information in a transfer is the factor to consider. Managers should be keen to keep a watch on what additional hardware or other technicalities is required to be installed to make the up gradation successful. While upgrading the old SAP ERP you should always focus on some vital aspect regarding personnel technicalities, the issue with changing system or an upgrade is an adaption of the workers morale more so if changes various aspect thus it is important to have are training course in the case of such a change. It may take a while to get trained in the new version or ERP but there is no stopping from the profit sharing dominance, and your organization will curve a niche in the business world.
The ability of the working personnel to adapt quickly ensure a smooth transition and quick realization of benefits with a new system. Companies are growing up every day; everyone is pushing themselves to be the best in the market. The owners, you cannot choose to be the second, so you have to rely on the best business solution, and find the old version keeps below than the rest you should decide that it is time has come for the up gradation of your old ERP system (Carvalho & Johansson, 2012, p. 20). It is prudent to for a manager to consider the gaps in the ERP system and solution to those of the gaps before upgrading or buying new systems. The ability of the manager to decide on a particular system depending on the organization needs and wants enables to create efficiency and reduction of headcount reduction both in it and user, as a new system provides a solid base for future development with more enhancement system of client servicing. SAP ECC 6.0 has the ability to transfer communication quickly enables swift decision making, unlike Microsoft dynamic where information sharing is location based depending proximity to the system.
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